Cisco VOS apps traces/logs/locations

Posted: 2014-12-04 in Cisco, UCM

If you are troubleshooting the Cisco Voice [VOS] applications in some cases, like “high CPU” or “Tomcat is down”, you can not use RTMT web-based tool. If you need to know what is the location for some specific log or trace file you can refer to the tables below.

*** Trace names in RTMT and their corresponding files ***
Cisco Tomcat logs (Prefix ‘file get’  for the below commands )
activelog tomcat/logs/catalina*.*
activelog tomcat/logs/host-manager.*
activelog tomcat/logs/admin.*
activelog tomcat/logs/diagnostic-memory.*
activelog tomcat/logs/diagnostic-info.*
activelog tomcat/logs/localhost_access*.txt
activelog tomcat/logs/manager.*
activelog tomcat/logs/diagnostic-threads.*
activelog tomcat/logs/*.hprof
activelog tomcat/logs/localhost*.log

Cisco RIS Data Collector PerfMonLog
activelog cm/log/ris/csv/PerfMon.csv

Cisco CallManager
activelog cm/trace/ccm/sdl/SDL.*
activelog cm/trace/ccm/calllogs/calllogs_.txt
activelog cm/trace/ccm/sdi/ccm.txt

Event Viewer-Application Log
activelog syslog/CiscoSyslog*
activelog syslog/AlternateSyslog*

Event Viewer-System Log
activelog syslog/messages*
List of all the logs you can collect

Cisco CallManager Cisco IP Phone Services
activelog tomcat/logs/ccmcip/log4j/ccmcip.log

Cisco WebDialer Web Service
activelog tomcat/logs/webdialer/log4j/webdialer.log
activelog tomcat/logs/webdialer/log4j/webdialer_CTIClient.txt
activelog tomcat/logs/webdialer/log4j/webdialer_Security.txt

Cisco CTL Provider
activelog cm/trace/ctlprovider/sdi/ctlprovider.txt

Cisco Change Credential Application
activelog tomcat/logs/changecredential/log4j/changepin.log

Cisco Extension Mobility Application
activelog tomcat/logs/em/log4j/emapp.log

Cisco CallManager SNMP Service
activelog cm/trace/ccmmib/sdi/CcmMibAgent.txt

Cisco Bulk Provisioning Service
activelog cm/trace/bps/log4j/bps.log

Cisco Certificate Authority Proxy Function
activelog cm/trace/capf/sdi/capf.txt

Cisco CAR Web Service
activelog tomcat/logs/car/log4j/car.log

SOAP – Diagnostic Portal Database Service
activelog tomcat/logs/dp/log4j/dp.log

Cisco CDR Repository Manager
activelog cm/trace/cdrrep/log4j/cdrrepmgr.log

Cisco CDR files on CM server
activelog cm/cdr/

Cisco Extended Functions
activelog cm/trace/cef/sdi/cef.txt

Cisco IP Voice Media Streaming App
activelog cm/trace/cms/sdi/cms.txt

Cisco Unified Mobile Voice Access Service
activelog tomcat/logs/ccmivr/log4j/ccmivr.log

Cisco Extended Functions Report
activelog cm/log/cef/xml/qrt.xml

Cisco CDR files on Publisher Processed
activelog cm/cdr_repository/processed/

Cisco Messaging Interface
activelog cm/trace/cmi/sdl
activelog cm/trace/cmi/sdi/csumi.txt

Cisco Tftp
activelog cm/trace/ctftp/sdi/ctftp.txt

Cisco CDR Agent
activelog cm/trace/cdragent/log4j/cdragent.log

Cisco DHCP Monitor Service
activelog cm/trace/dhcpmon/log4j/dhcpmon.log

Cisco License Manager
activelog cm/trace/licensing/log4j/licensing*.log
activelog cm/trace/licensing/postinstall/log4j/licensepostinstall*.log
activelog cm/trace/licensing/log4j/licenseclient*.log
activelog tomcat/logs/licensing/log4j/licenseloader*.log

Cisco IP Manager Assistant
activelog tomcat/logs/ipma/log4j/ipma_ChangeLog.log
activelog tomcat/logs/ipma/log4j/service.log
activelog tomcat/logs/ipma/log4j/ipma_CtiClient.log
activelog tomcat/logs/ipma/log4j/ipma_Security.log

Cisco Trust Verification Service
activelog cm/trace/tvs/sdi/tvs.txt

Cisco TAPS Service
activelog cm/trace/taps/log4j/taps.log
activelog cm/log/taps/Taps

Cisco CAR Scheduler
activelog cm/trace/carsch/log4j/carsch.log

Cisco CTIManager
activelog cm/trace/cti/sdl/SDL.txt
activelog cm/trace/cti/sdi/cti.txt

Cisco Dialed Number Analyzer
activelog tomcat/logs/dna/Results
activelog tomcat/logs/dna/log4j/dna.log

Cisco Extension Mobility
activelog tomcat/logs/em/log4j/emservice.log

Cisco CallManager
activelog cm/trace/ccm/sdl/SDL.*
activelog cm/trace/ccm/calllogs/calllogs_.txt
activelog cm/trace/ccm/sdi/ccm.txt

Cisco Dialed Number Analyzer Server

Cisco CAR DB

Cisco CCMUser Web Service
activelog tomcat/logs/ccmuser/log4j/ccmuser.log

Cisco SOAP Web Service
activelog tomcat/logs/soap/csv/*.csv
activelog tomcat/logs/soap/log4j/soap.log

Cisco Role-based Security
activelog tomcat/logs/rbs/log4j/rbsaccess.log

Cisco RIS Data Collector
activelog cm/trace/ris/sdi/ris.txt

UDS – User Data Services
activelog tomcat/logs/cucm-uds/log4j/cucm-uds.log

Cisco Syslog Agent
activelog cm/trace/syslogmib/sdi/syslogmib.txt

Cisco Serviceability Reporter ServiceReport
activelog cm/report/rtmtreporter/ServiceRep/

Cisco AMC Service ServiceLog
activelog cm/log/amc/ServiceLog/

Cisco AMC Service PPRLog
activelog cm/log/amc/PPRLog/

Cisco DRF Local
activelog platform/drf/trace/drfLA.log

Cisco Corefile Recovery Tool
activelog cm/trace/cfrt/cfrt.txt

Cisco Unified OS Admin Web Service
activelog tomcat/logs/cmplatform/log4j/cmplatform.log

Cisco UXL Web Service
activelog tomcat/logs/uxl/log4j/UXL.log

Cisco Serviceability Reporter ServerReport
activelog cm/report/rtmtreporter/ServerRep/

Cisco Log Partition Monitoring Tool
activelog cm/trace/lpm/sdi/lpm.txt

Cisco DRF Master
activelog platform/drf/trace/drfMA.log
activelog platform/drf/log/*

Cisco CCMRealm Web Service
activelog tomcat/logs/ccmrealm/log4j/ccmrealm.log

Cisco CCMService Web Service
activelog tomcat/logs/ccmservice/log4j/ccmservice.log

Cisco Unified OS Platform API
activelog tomcat/logs/platform-api/log4j/platform-api.log

Cisco GRT Communication Web Service
activelog tomcat/logs/grt/log4j/grt.log

Cisco Database Library Trace
activelog cm/trace/dbl/sdi/dbl*.log

Cisco RTMT Web Service
activelog tomcat/logs/rtmt/log4j/rtmt.log

Cisco Database Installation Service
activelog cm/trace/dbl/sdi/*.sql.log
activelog cm/trace/dbl/sdi/installdb*.log
activelog cm/trace/dbl/sdi/installdb*.log.err
activelog cm/trace/dbl/sdi/*.sql.log.err

Cisco AMC Service AlertLog
activelog cm/log/amc/AlertLog/

Cisco AMC Service CallLog
activelog cm/log/amc/CallLog/

Cisco CCM NCS Web Library
activelog tomcat/logs/ncs/log4j/ncs.log

Cisco Serviceability Reporter DeviceReport
activelog cm/report/rtmtreporter/DeviceRep/

Cisco Informix Database Service
activelog cm/log/informix/shmem*
activelog cm/log/informix/*.log
activelog cm/log/informix/*.gz
activelog cm/log/informix/af*

Cisco WebDialerRedirector Web Service
activelog tomcat/logs/redirector/log4j/redirector.log

Cisco DirSync
activelog cm/trace/dirsync/log4j/dirsync.log

Cisco Database Notification Service
activelog cm/trace/dbl/sdi/dbnotify*

Cisco AMC Service DeviceLog
activelog cm/log/amc/DeviceLog/

Cisco Stored Procedure Trace
activelog cm/trace/dbl/sdi/spltrace*

Cisco Audit Event Service
activelog cm/trace/auditlog/sdi/audittrace.txt

Cisco Database Replicator Trace
activelog cm/trace/dbl/sdi/replication_scripts_output.log
activelog cm/trace/dbl/sdi/startrpc.log
activelog cm/trace/dbl/dbl_repl*.log
activelog cm/trace/dbl/sdi/dblrpc.*

Cisco Serviceability Reporter
activelog cm/trace/rtmtreporter/log4j/rtmtreporter.log

Cisco Database Layer Monitor
activelog cm/trace/dbl/sdi/dbmon.txt
activelog cm/trace/dbl/sdi/*.csv

Cisco AXL Web Service
activelog tomcat/logs/axl/log4j/axl.log

Cisco Audio Translator App
activelog cm/trace/cms/sdi/at.txt

Cisco Unified Reporting Web Service
activelog tomcat/logs/cucreports/log4j/cucreports.log

Cisco Abort Transaction Spooling
activelog cm/log/informix/ats/*.*

Cisco Database Cli Output
activelog cm/trace/dbl/*.tar
activelog cm/trace/dbl/*.csv
activelog cm/trace/dbl/*.out

Cisco Common User Interface
activelog tomcat/logs/cui/log4j/cui.log

Cisco RisBean Library
activelog tomcat/logs/risbean/log4j/risbean.log

Cisco Serviceability Reporter PPRReport
activelog cm/report/rtmtreporter/PerformanceRep/

Cisco CCMAdmin Web Service
activelog tomcat/logs/ccmadmin/log4j/ccmadmin.log

Cisco CDP
activelog cm/trace/cdp/sdi/cdpd.txt

Cisco RIS Data Collector PerfMonLog
activelog cm/log/ris/csv/PerfMon.csv

Cisco AMC Service
activelog cm/trace/amc/log4j/amc.log

Cisco Row Information Spooling
activelog cm/log/informix/ris/*.*

Cisco Serviceability Reporter CallActivitiesReport
activelog cm/report/rtmtreporter/CallActivitiesRep/

Cisco Tomcat Stats Servlet
activelog tomcat/logs/tomcatstats/log4j/tomcatstats.log

Cisco Trace Collection Service
activelog cm/trace/tct/log4j/tct.log

Cisco CCM DBL Web Library
activelog tomcat/logs/dbl/log4j/dbl.log

Cisco Serviceability Reporter AlertReport
activelog cm/report/rtmtreporter/AlertRep/

Cisco CCM PD Web Service
activelog tomcat/logs/pd/log4j/pd.log

Cisco CDP Agent
activelog cm/trace/cdpmib/sdi/CdpMIBSubAgtLog.txt

Cisco SOAPMessage Service
activelog tomcat/logs/soapmessage/log4j/soapmessage.log

Cisco AMC Service ServerLog
activelog cm/log/amc/ServerLog/

Cisco Log4jinit Servlet
activelog tomcat/logs/log4jinit/log4j/log4jinit.log

A Cisco DB

A Cisco DB Replicator

SNMP Master Agent
activelog platform/snmp/snmpdm/*.*

MIB2 Agent
activelog platform/snmp/mib2agt/*.*

Host Resources Agent
activelog platform/snmp/hostagt/*.*

System Application Agent
activelog platform/snmp/sappagt/*.*

Cisco Certificate Expiry Monitor

Cisco Certificate Change Notification

Cisco Tomcat
activelog tomcat/logs/catalina*.*
activelog tomcat/logs/host-manager.*
activelog tomcat/logs/admin.*
activelog tomcat/logs/diagnostic-memory.*
activelog tomcat/logs/diagnostic-info.*
activelog tomcat/logs/localhost_access*.txt
activelog tomcat/logs/manager.*
activelog tomcat/logs/diagnostic-threads.*
activelog tomcat/logs/*.hprof
activelog tomcat/logs/localhost*.log

Prog Logs
activelog cm/trace/ccm/Proglogs/*.*
activelog cm/trace/cti/Proglogs/*.*

Service Manager
activelog platform/log/servm*.log

Event Viewer-Application Log
activelog syslog/CiscoSyslog*
activelog syslog/AlternateSyslog*

Event Viewer-System Log
activelog syslog/messages*

Boot Logs
activelog syslog/boot.*

Install and Upgrade Logs
install *.log

Security Logs
activelog syslog/secure.*

Cisco Security Agent
activelog syslog/securitylog*.*
activelog syslog/csalog*.*

Cisco Tomcat Security Logs
activelog tomcat/logs/security/log4j/security*.*

IPT Platform GUI Logs
activelog tomcat/logs/iptplatform/log4j/iptplatform*.*

IPT Platform CertMgr Logs
activelog platform/log/certMgmt*.log

IPT Platform IPSecMgmt Logs
activelog platform/log/ipsecMgmt*.log

IPT Platform Cluster Manager Logs
activelog platform/log/clustermgr*

IPT Platform CLI Logs
activelog platform/log/cli*.log
activelog platform/log/dbl*.log

IPT Platform CLI Created Reports
activelog platform/log/SystemReport-*.tgz
activelog platform/log/platformConfig-*.tar
activelog syslog/csa-diagnostics.tar.gz

Packet Capture Logs
activelog platform/cli/*.cap

IPT Platform RemoteSupport Logs
activelog platform/log/getflag*
activelog platform/log/create*
activelog platform/log/remote*
activelog platform/log/display*
activelog platform/log/decoder*

IPT Platform Cert Monitor Logs
activelog platform/log/certm*.log

Install File Signing
activelog platform/log/authenticate*.*

CMA Healthd

Spooler Logs
activelog syslog/spooler.*

Mgetty Logs
activelog mgetty/mgetty*.*

Mail Logs
activelog syslog/maillog.*

Cron Logs
activelog syslog/cron.*

SAR Logs
activelog sa/sar*

NTP Logs
activelog syslog/sd_ntp.*
activelog syslog/ntp_one_shot.*
activelog syslog/ntp_stop.*
activelog syslog/ntpd.*
activelog syslog/ntp_start.*
activelog syslog/ntp_validate_servers.*

Cisco Audit Logs
activelog audit/informixauditlogs/*.*
activelog audit/AuditApp/*.*
activelog audit/vos/*.*

Netdump Logs
activelog crash/magic/*.*

Admin Sftp Backup
/common/adminsftp/backup/*.*
note: only accessible with ‘utils disaster_recovery’ commands

Admin Sftp License
/common/adminsftp/license/*.*
note: only accessible with ‘utils disaster_recovery’ commands

Admin Sftp Restore
/common/adminsftp/restore/*.*
note: only accessible with ‘utils disaster_recovery’ commands

Admin Sftp Upgrade
/common/adminsftp/upgrade/*.*
note: only accessible with ‘utils disaster_recovery’ commands

TLC Temp Logs
/common/adminsftp/log/*.*
note: only accessible with ‘utils disaster_recovery’ commands

Cisco ControlCenter CLI
activelog cm/trace/ccmservice/log4j/ccmservice.log

*** VOS services in RTMT ***
Boot Logs
Cisco AMC Service
Cisco AMC Service AlertLog
Cisco AMC Service CallLog
Cisco AMC Service DeviceLog
Cisco AMC Service PPRLog
Cisco AMC Service ServerLog
Cisco AMC Service ServiceLog
Cisco AXL Web Service
Cisco Abort Transaction Spooling
Cisco Audit Event Service
Cisco Audit Logs
Cisco CAR Web Service
Cisco CCM DBL Web Library
Cisco CCM NCS Web Library
Cisco CCM PD Web Service
Cisco CCMAdmin Web Service
Cisco CCMRealm Web Service
Cisco CCMService Web Service
Cisco CCMUser Web Service
Cisco CDP
Cisco CDP Agent
Cisco CallManager Cisco IP Phone Services
Cisco Certificate Change Notification
Cisco Change Credential Application
Cisco Common User Interface
Cisco ControlCenter CLI
Cisco DRF Local
Cisco DRF Master
Cisco Database Cli Output
Cisco Database Installation Service
Cisco Database Layer Monitor
Cisco Database Library Trace
Cisco Database Notification Service
Cisco Database Replicator Trace
Cisco Dialed Number Analyzer
Cisco DirSync
Cisco Discovery Responder Service
Cisco E911 Service
Cisco External Call Control Service
Cisco GRT Communication Web Service
Cisco Informix Database Service
Cisco Ip Manager Assistant
Cisco Log Partition Monitoring Tool
Cisco Log4jinit Servlet
Cisco RIS Data Collector
Cisco RIS Data Collector PerfMonLog
Cisco RTMT Web Service
Cisco RisBean Library
Cisco Role-based Security
Cisco Row Information Spooling
Cisco SOAP Web Service
Cisco SOAPMessage Service
Cisco SSO
Cisco Serviceability Reporter
Cisco Serviceability Reporter AlertReport
Cisco Serviceability Reporter CallActivitiesReport
Cisco Serviceability Reporter DeviceReport
Cisco Serviceability Reporter PPRReport
Cisco Serviceability Reporter ServerReport
Cisco Serviceability Reporter ServiceReport
Cisco Stored Procedure Trace
Cisco Syslog Agent
Cisco Tomcat
Cisco Tomcat Security Logs
Cisco Tomcat Stats Servlet
Cisco Trace Collection Service
Cisco Trust Verification Service
Cisco UXL Web Service
Cisco Unified Mobile Voice Access Service
Cisco Unified OS Admin Web Service
Cisco Unified OS Platform API
Cisco Unified Reporting Web Service
Cisco User Data Services
Cisco WebDialer Web Service
Cisco WebDialerRedirector Web Service
Cron Logs
Event Viewer-Application Log
Event Viewer-System Log
FIPS Logs
Host Resources Agent
IPT Platform CLI Created Reports
IPT Platform CLI Logs
IPT Platform Cert Monitor Logs
IPT Platform CertMgr Logs
IPT Platform Cluster Manager Logs
IPT Platform GUI Logs
IPT Platform IPSecMgmt Logs
IPT Platform RemoteSupport Logs
Install File Signing
Install and Upgrade Logs
MIB2 Agent
Mail Logs
Mgetty Logs
NTP Logs
Netdump Logs
Packet Capture Logs
Prog Logs
SAR Logs
SELinux logs
SNMP Master Agent
SOAP – Diagnostic Portal Database Service
Security Logs
Service Manager
Service Registration Logs
Spooler Logs
System Application Agent

*** UCM services in RTMT ***
Cisco AXL Web Service
Cisco Bulk Provisioning Service
Cisco CAR Scheduler
Cisco CAR Web Service
Cisco CDR Agent
Cisco CDR Repository Manager
Cisco CDR files on CM server
Cisco CDR files on Publisher Processed
Cisco CTIManager
Cisco CTL Provider
Cisco CallManager
Cisco CallManager Cisco IP Phone Services
Cisco CallManager SNMP Service
Cisco Certificate Authority Proxy Function
Cisco Change Credential Application
Cisco DHCP Monitor Service
Cisco Dialed Number Analyzer
Cisco Extended Functions
Cisco Extended Functions Report
Cisco Extension Mobility
Cisco Extension Mobility Application
Cisco IP Manager Assistant
Cisco IP Voice Media Streaming App
Cisco Intercluster Lookup Service
Cisco License Manager
Cisco Location Bandwidth Manager
Cisco Messaging Interface
Cisco TAPS Service
Cisco Tftp
Cisco Trust Verification Service
Cisco UXL Web Service
Cisco Unified Mobile Voice Access Service
Cisco User Data Services
Cisco WebDialer Web Service
SOAP – Diagnostic Portal Database Service

*** CUC services in RTMT ***
Connection Branch Sync Service
Connection CM Database Event Listener
Connection Conversation Manager
Connection DB
Connection DB Event Publisher
Connection Database Proxy
Connection Digital Networking Replication Agent
Connection File Syncer
Connection Groupware Caching Service
Connection IMAP Server
Connection Jetty
Connection License Server
Connection Mailbox Sync
Connection Message Transfer Agent
Connection Mixer
Connection Notifier
Connection Reports Data Harvester
Connection SMTP Server
Connection SNMP Agent
Connection Server Role Manager
Connection SpeechView Processor
Connection System Agent
Connection Tomcat Application
Connection Voice Recognition Transport
Connection Voice Recognizer

*** UCCX services in RTMT ***
Cisco Desktop Administrator
Cisco Desktop BARS
Cisco Desktop Browser and IP Phone Agent Service
Cisco Desktop Call/Chat Service
Cisco Desktop Client Configuration and Upload Process
Cisco Desktop Enterprise Service
Cisco Desktop IP Phone Agent Client
Cisco Desktop LDAP Monitor Service
Cisco Desktop LDAP Replication Service
Cisco Desktop LDAP Service
Cisco Desktop License and Resource Manager Service
Cisco Desktop Recording Service
Cisco Desktop Recording and Statistics Service
Cisco Desktop Sync Service
Cisco Desktop VoIP Monitor Service
Cisco EEM Server
Cisco Unified CCX Administration
Cisco Unified CCX BootStrap Process
Cisco Unified CCX CLI
Cisco Unified CCX Cluster View Daemon
Cisco Unified CCX DB Perfmon Counter Service
Cisco Unified CCX DRF
Cisco Unified CCX Database
Cisco Unified CCX Engine
Cisco Unified CCX JTAPI Client
Cisco Unified CCX Jtapi Client Update Utility
Cisco Unified CCX SNMP Java Adapter
Cisco Unified CCX Voice Subagent
Cisco Unified IP Hostname change
Cisco Unified Intelligence Center Reporting Service
Cisco Unified Intelligence Center Serviceability Service

*** CUP/IM&P services in RTMT ***
Cisco Client Profile Agent
Cisco Config Agent
Cisco IM and Presence Admin
Cisco IM and Presence User
Cisco Intercluster Sync Agent
Cisco Login Datastore
Cisco OAM Agent
Cisco Presence Datastore
Cisco Presence Engine
Cisco Replication Watcher
Cisco Route Datastore
Cisco SIP Proxy
Cisco SIP Registration Datastore
Cisco Server Recovery Manager
Cisco Sync Agent
Cisco XCP Authentication Service
Cisco XCP Config Manager
Cisco XCP Connection Manager
Cisco XCP Directory Service
Cisco XCP Message Archiver
Cisco XCP Router
Cisco XCP SIP Federation Connection Manager
Cisco XCP Text Conference Manager
Cisco XCP Web Connection Manager
Cisco XCP XMPP Federation Connection Manager

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